WAIT TIME AND QUEUE MANAGEMENT

Minimise time spent in the queue and improve your customers' shopping experience

Different research has shown that queuing at the register is the main cause of customer dissatisfaction at retail establishments. Reducing this wait time as much as possible is therefore key to earning customer loyalty and increasing your average billing.

Queue Management System


Reduce your customers' wait time at the register

The queue to pay is one of the most critical parts of a retail sales operation. Reducing this time improves your customers' shopping experience.

Increasing my customer's satisfaction.

Reducing this wait time as much as possible is therefore key to earning customer loyalty and increasing your average billing.

Improve staff scheduling and determine the best business hours

If the number of people in the queue is greater than a defined point, the system immediately sends an alert in different ways to provide for instantaneous reaction.



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TrueViewQueue Manager™ ™ is a tool to manage queue waiting times at your establishment. Entire integrated with almost any network camera, this application detects if there is high, average or high activity, in real time. If the number of people in the queue is greater than a point defined in the system, it immediately sends an SMS, email or video clip alert, or plays pre-defined sound files

Traffic data can be directly analysed in the camera through the Internet with the camera's URL address. After a few clicks, the user can see the traffic patterns over the past few minutes, hours or half-day. TrueViewQueue Manager™ data can also be permanently stored on the server and analysed at any time with the Mirame Web Report™


Additionally, use effective queue management to::

  • Reduce waiting time in register queues.
  • Increase customer satisfaction.
  • Analyse trends and assess advertising/promotional offers.
  • Improve staff scheduling and determine the best business hours.


SUCCESS STORIES

Some of our references...

Mirame.net offers a wide range of IP video products and solutions for your business.